REFUNDS & RETURNS

RETURNS

Basix Skin Defence Cream is distributed in New Zealand by Maxalite NZ Ltd.

Maxalite NZ accepts the return of faulty products for a period of 60 days after the date of shipping. If a product is deemed to be faulty by the customer, please advise Maxalite NZ by emailing a description of the claim, and where possible an image of the faulty product. Please email to campbell@maxalite.com.

Shipping costs on all returns are the responsibility of the customer.

Care must be taken when ordering Basix products as results are not typical with anti-snoring products, and non-faulty products can not be returned for a refund.

All faulty products to be returned to :
102 Webster Road, RD4 Tamahere 3284, New Zealand. New Zealand.

REFUNDS

All faulty products qualify for a full refund excluding any shipping costs that may have been incurred.

To apply for a refund, please contact us at campbell@maxalite.com. Your refund will be assessed and then processed within 5 working days. Please see above for returns details.